Why nurses look so glum at the counter?

Assalamualaikum, readers...

Today my entry is dedicated to all nurses, mostly in the dental and medical department.

We always wonder why nurses don't have a friendly smile on their faces when we go to the counter for registration.

Well...i had the privilage to sit at the counter with the nurses and i too got a bit stressed and understood why they act sych way.

1. Too many patients.
- well, this is not a reason. But for a person to be asking the same thing over and over again like a broken record sometimes ires a person.
- some patients even tell stories of why are they at the clinic....at the counter. I know this may seem funny, but it gets irritating to some nurses, because they have to attend many other patients that are waiting behind the line.

2. Patients ask the same question over and over again.
- one or two patients who ask of the same question is fair enough. But if 50 patients ask of the same question...how would you feel?

3. Too mamy forms!!!
- if you've worked behind a counter in a government facility, you'd know there are just too mamy forms to fill.
- i work in one of the busiest clinic, and the nurses have to stamp a few stamps in the card, help.me chart the dentition of the patient, assist me in suctioning the patient's saliva while i work, prepare instruments and materials for the treatment, make sure the patient brings the treatment card and pays at the counter, clean up after the patient and then...
...call the next patient in.
And the cycle repeats....for the next 30+ patients.
- after all of that, the nurses have to gather data monthly on how many patiemts have been treated by multiple officers, check all the materials expiry dates and how much of them are left in the room and also some other stuff i have no idea of.

4. Irritating patients.
- sitting at the counter, patients sometimes come at their own sweet time (even though appointment has been given) and when the patient misses the appointment, the patient blames the nurses for not having sympathy.
- some come with reasons to postpone the appointment (that was given by the doctor) for some petty reasons. When they explain nicely to the patient, the patiemt refuses to listen. And the blame game begins...
- once, i received a patient who just cant sit still. He was an adult male, and he kept his hands behind his head like this is some dort of a spa. He kept moving and it was difficult for the nurses to assist me. She lost it and said sternly to the patient to stop move around. Imagine having to deal with patients like this....on top of all the workloads.

5. Long working hours
- this is dedicated to the nurses in the hospitals who work longer shifts and attend more patients, with lots of shitloads going on in the hospital.
- nurses on the dental clinic even though work from 8am to 5pm daily, they have to be on their feet for long and that tires them.

No matter what we been through, i know by right we, government officers and staff have pledged to serve the community with a nice attitude and sweet smile daily.
But this is just something to open up your minds and TRY to understand why they arent always smiling to you.

Im not saying all nurses are glum looking and pissed off all the time, just that when they have reached their limits, they tend to act certain ways. We are all humans. And we do make mistakes.
No matter how much we think we have done our best, there's always someone elese who finds whatever we do as bad.

In the end, it's always nice when patients come back saying Thank You and smiling happily as they leave the facility.

Thank you.